Fiesta Family Wine Club FAQs

What are my membership options/levels/clubs?

There are three levels: Turquoise, Silver & Gold.

 

First, you choose what level, or in other words, how many bottles do you want to pick up/have delivered, quarterly?

 

Three (3) (that's equivalent to consuming 1 bottle a month), Six (6) (that's equivalent to consuming 2 bottles a month) or Twelve (12)  (which may sound like a lot of wine to have delivered quarterly, but that's equivalent to consuming just 1 bottle of wine a week).

 

After you've decided how many bottles you'd like, then you must choose if you want those bottles to be SWEET WINE, a 'MIX' OF SWEET & DRY, or just DRY wines.

 

What is the difference in Levels & Clubs?

Turquoise (3 bottles) & Silver (6 bottles) Levels -  Wines are chosen by Fiesta Winery.

Sweet:  Members receive four releases per year and may include both red, white and blush sweet wines.  

 

Mix:  Members receive four releases per year and may include both red, white and blush wines.

 

Dry:  Members receive four releases per year and may include both red, white and blush dry wines.

Dry Red: Silver level ONLY - Members receive four releases per year and include all dry red wines. 

 

Gold (12 bottles) Level - Members choose their 12 bottle, custom release.  Customizations of the order must be submitted online using the member portal prior to the 1st business day of March, June, September & December.  Order selections will be made by Fiesta Winery if your custom order isn't submitted by processing.

 

How much does my membership cost?
There is no membership fee.  But, YOU DO commit to receiving TWO wine club releases, and the amount you pay is based on which level you've chosen (Turquoise, Silver or Gold).  

 

Turquoise Level orders are priced at the 20% member price of all 3 bottles in the order, plus tax & shipping.i.e., the price depends on our Winemaker's selection of wine that's chosen for that specific release, but the price will always be the Fiesta Family price (which is 20% off retail) plus tax and applicable shipping.  At this time, shipping is $18.

Silver Level orders are priced at the 20% member price of all 6 bottles in the order, plus tax & shipping. i.e., the price depends on our Winemaker's selection of wine that's chosen for that specific release, but the price will always be the Fiesta Family price (which is 20% off retail) plus tax and applicable shipping.  At this time, shipping is $20.

Gold Level orders are priced at the 20% member price of all 12 bottles in the order that YOU CUSTOM SELECT (or, if you don't submit your custom selection online prior to processing - we will bill our Standard selection of wine that's chosen for that specific release), plus tax.  Shipping is waived with Gold Level orders.

When do my benefits begin?

When you sign up!  You can start taking advantage of your Fiesta Family discount immediately.

 
Can I get my discount when ordering online?

Yes, you must login with your username & password before you place your order.  Your discount will automatically apply to your order at checkout.

 
Can my wine club benefits be extended to someone else?

Membership benefits are extended to the card holder only.  The member may choose to bring their spouse, friend, family member, etc., and share their tastings.  Member must accompany guest at all times in order to receive membership benefits.

 
Can you ship wine to every state?

Unfortunately, due to individual state laws, we ONLY accept club memberships for shipment of wine to the following states: CA, CO, DC, FL, GA, ID, IL, IA, KS, LA, MD, MI, MN, MO, NM, NY, NC, ND, NV, OH, OK, OR, TN, TX, VA, WA, WI, WY.

When can I expect to receive my wine club release?

Wine Club Months are March, June, September & December.  Wine Club shipments are shipped the second Monday of the wine club month.

 
When can I pick up my quarterly release from the tasting room?

Will- call orders are available for pick up from Fiesta Vineyard and Winery in Lometa, Fiesta Winery 290 in Fredericksburg or Fiesta Winery Marble Falls at your convenience for 45 days, after which it will be considered forfeited and returned to inventory.  

Do I have to be at home to receive my wine shipment?

YES, all wine shipments require an adult signature at the time of delivery.  Since this is a Federal requirement there are no exceptions.  Business or commercial addresses are usually best and often packages tend to arrive earlier in the day.  Also, if you live in an apartment building and you want your Apartment Complex's Office to receive & sign for the package on your behalf, then you must address the package to that office, or UPS will not/may not deliver to the office.  UPS is required to deliver the package to the address on the label - no exceptions.

 
Will you notify me when my club shipment is on its way?

Yes, you will receive tracking information as soon as the shipping label is created.  Your tracking information will not be updated until the shipment leaves the winery.  All club shipments leave the winery on the second Monday of the quarter unless you have contacted our office to make other arrangements.  Please add info@fiestawinery.com to your address book to prevent these messages from landing in your junk mail/spam folder.

 
What happens if my wine club shipment is sent back to the winery?

UPS will make three delivery attempts before returning the wine to us.  If you are unable to make your own arrangements to pickup your wines at the nearest UPS store prior to the package being returned to the winery, we will contact you in an attempt to resend the shipment.  If your wine is returned to Fiesta Winery®, your account will be charged for the return and to resend the wine.  We are unable to issue a refund for returned wine.  

 
How can I make changes to my wine club account?

If you need to update your account with new information such as new address, new phone number or credit card, you can log on to our website anytime using your username and password, or you can contact us directly by phone (325) 628-3433, or email info@fiestawinery.com or email our Wine Club Manager, Erin Liverman at ErinL@fiestawinery.com

 
Can I put my membership on hold?

We understand that things come up and you may need to temporarily suspend your membership.  We will place your membership on hold for one release.  During the hold, all other member benefits will be suspended, as well.

 
How soon before a shipment do I need to cancel my club membership?

We hate to see you go, but if you have received your committed two releases and wish to cancel your membership we must receive written notice 10 days prior to the release.  If we do not receive a timely notice, you will be required to accept the current release.  Written notification may be emailed to info@fiestawinery.com.  Once you receive a confirmation email, you are officially canceled.

 
Why was my membership deactivated?

Memberships will be deactivated by administration after 2 consecutive shipments have been missed and we have been unable to make contact with you. 

 
Can I rejoin?

Absolutely, we'd love to have you back!  You may rejoin from our website or by contacting us directly and we will be happy to assist.

© 2010-2019 Fiesta Winery LLC

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